Terms of Service

1. Acceptance of these terms

Welcome to LolliPOP. These Terms of Service ("Terms") govern your use of the LolliPOP web application, mobile experiences, browser extensions, Outlook add-in, and any related APIs or services (collectively, the "Service") operated by LolliPOP, Inc. ("LolliPOP", "we", "us", or "our") at www.thelollipopapp.com. By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

2. What LolliPOP does

LolliPOP is a business-to-business video communication platform. Paying users (loan officers, real-estate agents, sales professionals, consultants, recruiters, and similar) record short, personalized video messages and deliver them — one at a time — to recipients with whom they already have a pre-existing business relationship, via email, SMS, or a shareable watch link.

3. Eligibility & accounts

• You must be at least 16 years old and able to form a binding contract.
• You must provide accurate, current information when creating an account.
• You are responsible for safeguarding your password and for any activity under your account.
• You may not share, resell, or sublicense your account without our prior written consent.

4. Subscriptions, billing & trials

LolliPOP offers paid subscription plans (Basic, Pro, Teams) billed monthly or annually through our payment processor, Stripe. New paying customers may receive a 7-day free trial; a valid payment method is required at signup. If you do not cancel before the trial ends, your subscription auto-converts to the selected paid plan and your card is charged the published rate.

• Subscriptions auto-renew at the end of each billing period until you cancel.
• You can cancel any time at Account → Billing; cancellations take effect at the end of the current paid period.
• All fees are non-refundable except where required by applicable law.
• We may change pricing with at least 30 days' notice; changes apply at your next renewal.

5. Acceptable use

You agree not to use the Service to:

• Send unsolicited bulk messages, spam, or marketing campaigns to people who have not given the sender prior, voluntary permission.
• Send messages to phone numbers or email addresses obtained from purchased lists, scraped sources, or third-party data brokers.
• Impersonate any person or organization, or misrepresent your relationship with a recipient.
• Distribute content that is unlawful, defamatory, harassing, hateful, sexually explicit, or that infringes intellectual-property rights.
• Promote or facilitate any of the so-called "SHAFT" categories prohibited by U.S. carriers: Sex, Hate, Alcohol, Firearms, or Tobacco; cannabis or CBD; high-risk financial services (payday loans, debt-relief, get-rich-quick); illegal substances; or gambling.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service.
• Use the Service to build a competing product or to train a machine-learning model on LolliPOP-generated content without our prior written consent.

We may suspend or terminate accounts that violate these rules, with or without notice, at our sole discretion.

6. Your content

You retain ownership of the videos, images, audio, scripts, and contact data you upload or create on the Service ("Your Content"). You grant LolliPOP a worldwide, non-exclusive, royalty-free license to host, store, transcode, transmit, display, and process Your Content solely as needed to operate, secure, and improve the Service for you. We do not sell Your Content, do not use it to train third-party AI models, and do not display it to anyone outside of the recipients you choose.

7. SMS / text-message terms (CTIA)

Program name: LolliPOP Video Message Delivery.

How recipients opt in. LolliPOP does not collect phone numbers from the public. SMS messages are sent only when a paying LolliPOP user manually enters one phone number at a time in the LolliPOP app and presses Send via Text. The sender certifies, at every send, that the recipient is an existing client, lead, or business contact of the sender who has voluntarily shared the number with the sender offline (business card, prior conversation, CRM entry, contact form, etc.) and reasonably expects follow-up communication from that sender. LolliPOP never purchases, rents, scrapes, or imports phone numbers from third-party lists.

Message content. Each LolliPOP SMS is a single, transactional-style message containing the sender's name and a tokenized link to the sender's video. Example: Anthony Valentino sent you a video ▶ https://www.thelollipopapp.com/s/a1b2c3d4 — Reply STOP to opt out.We do not run automated drip campaigns, broadcast lists, recurring marketing sequences, or third-party advertising over SMS.

Message frequency. Frequency varies and is determined entirely by how often the sender chooses to follow up. LolliPOP itself does not initiate any message; every text is the direct result of a sender pressing Send via Textfor one specific recipient.

Message-and-data rates. Standard message-and-data rates may apply depending on the recipient's mobile carrier and plan. Recipients should consult their carrier for details.

How to opt out (STOP). Recipients can reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT at any time to a LolliPOP text. We honor opt-out requests immediately through our SMS provider (Twilio) and suppress all future messages to that phone number across every LolliPOP sender — permanently — even if a different paying user later attempts to message the same number.

How to get help (HELP). Recipients can reply HELP to any LolliPOP text to receive an automated reply with our support email (support@thelollipopapp.com) and a link to our SMS consent disclosure.

Privacy. We do not sell, rent, or share phone numbers with third parties. Phone numbers entered by senders are stored only to deliver the message, record delivery status, and honor STOP/HELP requests. Carriers (such as AT&T, Verizon, T-Mobile) are not liable for delayed or undelivered messages. See our Privacy Policy and SMS Consent & Opt-In Disclosure for full details.

8. Email anti-spam (CAN-SPAM)

Senders are solely responsible for compliance with the U.S. CAN-SPAM Act, CASL (Canada), GDPR (EU/UK), and any other anti-spam laws applicable in the recipient's jurisdiction. Every email LolliPOP delivers includes the sender's identity and a functional unsubscribe link. Recipients who unsubscribe are suppressed from all future LolliPOP emails from that sender.

9. Third-party services

The Service relies on third-party providers including Stripe (billing), Resend (email), Twilio (SMS), OpenAI (Whisper transcription, under a zero-retention agreement), Cloudflare (storage and CDN), and MongoDB Atlas (database). Your use of those features is also subject to those providers' terms, which we comply with on your behalf.

10. Intellectual property

The LolliPOP name, logo, candy-swirl mark, "The Suite Life of Automated Communication" tagline, and all underlying software, designs, and documentation are owned by LolliPOP, Inc. and are protected by copyright, trademark, and other intellectual-property laws. Nothing in these Terms grants you any right to use our trademarks except as needed to identify the Service truthfully.

11. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING (WITHOUT LIMITATION) MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY GIVEN MESSAGE WILL BE DELIVERED.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LOLLIPOP, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (a) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (b) USD $100.

13. Indemnification

You agree to indemnify, defend, and hold harmless LolliPOP, Inc. from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to (i) your use of the Service, (ii) Your Content, (iii) your violation of these Terms, or (iv) your violation of any law or third- party right (including, without limitation, anti-spam, telemarketing, or privacy laws).

14. Termination

You may stop using the Service and delete your account at any time from Account → Billing. We may suspend or terminate your account if we believe you have violated these Terms or applicable law, or if your account presents risk to LolliPOP or its users. On termination, your right to use the Service ceases immediately. Sections 6 (Your Content), 10 (IP), 11 (Disclaimer), 12 (Liability), 13 (Indemnification), and 15 (Governing Law) survive termination.

15. Governing law & disputes

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms or the Service will be resolved exclusively in the state or federal courts located in Miami-Dade County, Florida, and you consent to personal jurisdiction and venue there. If any provision of these Terms is found unenforceable, the remainder will continue in full force.

16. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we'll email you and post a notice in the app at least 14 days before the change takes effect. The "Last updated" date at the top reflects the most recent revision. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

17. Contact us

LolliPOP, Inc.
c/o Anthony Valentino
Email: support@thelollipopapp.com
Web: www.thelollipopapp.com